You don’t know Michael “Mac” McCready, MD, or Anish Goday, MD. You’ve never met their practice manager, Pam Baumgartner, or Stefan Moreland, the CEO of their medal group employer.
You can’t know them because they’re fictional characters. They populate the narratives of “Converge,” the innovative and entertaining CME activity developed by the Pennsylvania Medical Society.
While you may not know these characters, you’ll recognize their situations and conflicts because they’re based on real life issues faced by group practice physicians and lay staff.
“Converge” focuses on resolving conflict and communicating better to promote:
- Stronger teams through reduced medical practice stress
- Better patient care
- More patient confidence in their treatment
- Greater understanding of varying perspectives
Converge is designed to fulfill state requirements for patient safety and risk management CME.
Research conducted by the Pennsylvania Medical Society revealed that physicians are frustrated by conflict and communications problems. No doubt other medical practice staff –physicians, allied health providers, and management—feel the same way.
“Converge” tells the story of Valley Medical Group, a fictitious but strikingly realistic medical practice somewhere in Pennsylvania. Each issue of “Converge,” offered only online, features a cast of characters who struggle with various conflict and communications issues based on real life.
You will learn about the conflict or communication issue and how each central character viewed the issue and responded. Then, a more effective, appropriate response will be discussed to help you make improvements in your practice and in the way you handle conflict.